Effective date July 20th, 2020
YOUR PRIVACY IS IMPORTANT to Retail Solutions Inc. This Privacy Policy covers and describes how Retail Solutions Inc. (“Company”, “We”, “Us”, or “Our”) collects, uses and disclosure of information we collect through our website www.retailsolutions.com, and our service RSi Portal. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Retail Solutions Inc.
EU-U.S. Privacy Shield and SWISS-US Privacy Shield
Retail Solutions Inc. (and its parent/subsidiary company T3C Inc.) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Retail Solutions Inc. is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List.[https://www.privacyshield.gov/list]
Retail Solutions Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Retail Solutions Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Retail Solutions Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Retail Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information We May Collect
The following section describes the information we collect from you and indicates why we collect each type of information from you. If we use your information or disclose or distribute your information to third parties for a purpose that is not related to the following purposes, we will notify you by email of your right to opt-out of that use, disclosure or distribution beforehand. Your right to opt-out shall be governed by the Choice/Opt-Out Section below.
We collect two types of information. The first type is personal information that you explicitly provide us when you fill in certain forms on our website or send emails to Retail Solutions Inc. addresses listed on our website, such as your email address, phone number, physical address or other information. The second type is information that you automatically provide us, such as a source IP number (Internet address of your computer), browser type etc.
How We May Use the Information That You Provided
We use email and other personal information submitted through our website to reply to your inquiries and provide you with more information on our products, services and other general information. Occasionally we might use your contact information to inform you about our new services that you might be interested in. Users may opt-out of receiving future correspondence as set forth in the Choice / Opt Out section below.
We do not disclose your personal information to any third party without your permission. We do not sell your personal information to third parties.
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include:
- Payment processing
- Providing customer service
- Sending marketing communications
- Fulfilling subscription services
Our Legal Obligations
In certain situations, Retail Solutions Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose your personal information to third parties if and when:
- we are required by law such as to comply with a subpoena or similar legal process
- we need to enforce the terms and conditions of our User Agreement
- we believe that such disclosure is needed to protect us from legal liability
- we believe that we need to do so to protect someone’s safety
Change in Control
If Retail Solutions Inc. experiences a “change in control” (defined below), we may amend our information practices as described in this privacy statement. We will post on our website’s home page a notice or a link to a notice that will describe how we will amend our privacy statement prior to the change becoming effective. If you do not agree to our amended privacy statement, you may contact us as described in this privacy statement and we will allow you to opt out of the proposed amendments to our privacy statement with respect to the information that we have previously collected from you.
“Change in control” means any of the following events:
- we undergo a reorganization, merger, consolidation, acquisition or other restructuring involving all or substantially all of our voting securities and/or assets, by operation of law or otherwise;
- we make a general assignment for the benefit of creditors;
- we become subject to any proceedings under any bankruptcy or insolvency law, whether domestic or foreign.
Your Choice to Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from Retail Solutions Inc. at the point where we request information about the user. Users of our website may request that we remove their information from our database or not distribute future correspondence by:
- Sending an email to [email protected].
- Sending mail to the following postal address: Retail Solutions Inc. 100 Century Center Court, Suite 800, San Jose, CA 95112
- Calling us at 650.390.6108
Tracking Technologies
Retail Solutions and our partners, marketing partners, affiliates, or analytics or service providers such as hosting providers use cookies or similar technologies. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We may combine this automatically collected log information with other information we collect about you.
We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Behavioral Targeting / Re-Targeting
We may partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner may use cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You may continue to receive generic ads.
Updating, Correcting and Deleting Personally Identifiable Information
Upon request Retail Solutions Inc. will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on our member information page or by emailing [email protected] or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Customer Testimonials/Comments/Reviews
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us at [email protected]
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected].
When you log into our platform, we encrypt the transmission of that information using secure socket layer technology (SSL).
Changes & Amendments
We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e- mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Links to Other Websites
www.retailsolutions.com sometimes links to other websites whose privacy practices may differ from ours. Retail Solutions Inc. is not responsible for the privacy practices or the content of such websites. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Contacting Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us at [email protected]
Retail Solutions Inc. 201 Ravendale Drive Mountain View, CA 94043
Information Related to Data Collected through the RSi Portal
Retail Solutions Inc. collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.
Choice
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
Service Provider, Sub-Processors/Onward Transfer
Retail Solutions Inc. may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by our Clients
Retail Solutions Inc. has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Retail Solutions Inc’s Client (the data controller). If the Client requests Retail Solutions Inc. to remove the data, we will respond to their request within 30 business days.
Data Retention
Retail Solutions Inc. will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Retail Solutions Inc. will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.