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Customer Support

Award-winning. Market-leading. Value-driven.

The RSi Global Customer Experience Center is one that is driven by a process that follows a prescribed methodology and path to value for every customer. The goal of exemplary customer experiences throughout the lifetime of the relationship is a company objective.

RSi Services & Support encompasses a complete suite of programs covering training, value process guides, consulting services and support. We get you up and running with one goal in mind: your success.

And, we do it globally! Please call us from wherever you are around the world. Here are our local toll-free numbers:

US 888-RSi-7722 or (888-774-7722)
Canada 855-858-7755
UK 0800-088-6-088
Germany 0800-5889-600
France 0805-11-15-80
Belgium 0800-769-22

RSi has been, by far, the most user-friendly & accurate Customer data pulling source that I’ve used over the years. In addition, the Customer Service is outstanding! When I was new to utilizing RSi, I had to reach out to RSi Support in order to gain the knowledge of the system so that I could then provide the best training to my team. Anytime I would call or email with questions, I heard back from the support team almost immediately, and they always have such a positive attitude. Without them, I would not have been able to properly train the 30+ RSi users on my team. Thanks for everything!

Gina S. -Top CPG Company

RSi learning center

We have a rich set of learning instruments to help guide you along your journey to retail excellence. The RSi learning center contains on-demand videos, product manuals, best practice guides, tips and tricks, and even an interactive forum to satisfy your everyday, educational needs.

RSi University

RSi University combines our state-of-the-art online training curriculum and instructor-led sessions to provide your team with the knowledge to become retail data experts.

The self-paced, online offerings are carefully designed to appeal to all learning styles. This classroom is open 24x7x365 to provide you with the flexibility to learn at any place, any time in English, Spanish, Chinese or German. Our online sessions are designed to meet you at your level; we provide materials from the fundamentals to advanced functions and business applications.

Support

When you have questions or need assistance with your RSi solution, the RSi Support Team is at your service 24/7: support@retailsolutions.com or 888.RSi.7722 (888-774-7722).

The team is relentlessly focused on executing RSi’s service philosophy of enabling value creation by providing best in class solutions and service. They are committed to being responsive, accurate, dependable and empowering with every interaction to ensure that you receive exceptional service.

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Value cycle process

Our unique methodology ensures quick deployment against your most critical business issues. We’ve compiled 70 global use cases over the past five years from our 500+ customers and 200+ retailers. These guides are designed to improve your business processes – maximizing revenue opportunities and enhancing customer satisfaction.

To ensure you are on track, RSi’s governance model sets review meetings at various levels within the organization:

  • Steering Committee – monthly meetings to review joint business plans and set priorities
  • Project Teams – weekly meetings to monitor timeline/action logs, joint business plan scorecard review and value creation sprints

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Consulting services

Retail Solutions Analytic Consultants bring a unique mix of business acumen and technical know-how to customers, resulting in unparalleled analyses and insights. No surprise that RSi customers rely on their Analytic Consultants as core members of their internal teams. What do they bring to the table?

  • Deep retail knowledge in supply chain, store operations, merchandising and category management
  • Technical skills in operations research and data mining
  • Experience driving adoption and ROI through user-level engagement by working with users to identify key business needs and develop reporting and processes to meet those needs

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Onboarding

From the moment you come onboard as a new customer, our team of business intelligence experts will help you see immediate value on your investment. New customer services include:

  • Software implementation timelines
  • Master data set-up
  • Data cleansing & integration
  • Program & pilot design
  • Training

You will have a single project manager throughout the entire onboarding process who establishes regular collaborative reviews to ensure a seamless product deployment. They will coordinate all user training through the RSi Learning Center.