CUSTOMER
SUPPORT

Customer Support

Award-winning. Market-leading. Value-driven.

The RSi Global Customer Experience Center is one that is driven by a process that follows a prescribed methodology and path to value for every customer. The goal of exemplary customer experiences throughout the lifetime of the relationship is a company objective.

RSi Services & Support encompasses a complete suite of programs covering training, value process guides, consulting services and support. We get you up and running with one goal in mind: your success.

 

“RSi has been, by far, the most user-friendly & accurate Customer data pulling source that I’ve used over the years. In addition, the Customer Service is outstanding! When I was new to utilizing RSi, I had to reach out to RSi Support in order to gain the knowledge of the system so that I could then provide the best training to my team. Anytime I would call or email with questions, I heard back from the support team almost immediately, and they always have such a positive attitude. Without them, I would not have been able to properly train the 30+ RSi users on my team. Thanks for everything!”

—Gina S. | Top CPG Company

 

RSi University

RSi University combines our state-of-the-art online training curriculum and instructor-led sessions to provide your team with the knowledge to become retail data experts.

The self-paced, online offerings are carefully designed to appeal to all learning styles. This classroom is open 24x7x365 to provide you with the flexibility to learn at any place, any time in English, Spanish, Chinese or German. Our online sessions are designed to meet you at your level; we provide materials from the fundamentals to advanced functions and business applications.

Value Cycle Process

Our unique methodology ensures quick deployment against your most critical business issues. We’ve compiled 70 global use cases over the past five years from our 500+ customers and 200+ retailers. These guides are designed to improve your business processes – maximizing revenue opportunities and enhancing customer satisfaction.
To ensure you are on track, RSi’s governance model sets review meetings at various levels within the organization:

  • Steering Committee – monthly meetings to review joint business plans and set priorities
  • Project Teams – weekly meetings to monitor timeline/action logs, joint business plan scorecard review and value creation sprints

Onboarding

From the moment you come onboard as a new customer, our team of business intelligence experts will help you see immediate value on your investment. New customer services include:

  • Software implementation timelines
  • Master data set-up
  • Data cleansing & integration
  • Program & pilot design
  • Training

You will have a single project manager throughout the entire onboarding process who establishes regular collaborative reviews to ensure a seamless product deployment. They will coordinate all user training through the RSi Learning Center.